Monday, March 17, 2008

Still a New Yorker in My Cold, Bitter Heart

Many of you have heard me complaining about the incompetence of salespeople here. We made five telephone calls to the Marriott that were never returned. It took a crazy long time for the caterer to follow-up with us. Even the farm gives us nerve-wracking long periods of radio silence, though they have the excuse of being busy delivering baby animals and hand-crafting delicious cheese.

Today my fury boiled over in the direction of Capital Limo. I found their contact info on a directory of "gay friendly" businesses, so I thought I'd reward them by proposing our transportation needs to them. I sent an electronic request for a quote on February 20. Three weeks later, having heard nothing, I asked again.

The reply I got said, "We got your request, and our reply must have landed in your spam box," which: No, it didn't. But, I was willing to let it go, because that's a white lie we all use sometimes.

The reply was also meant to have a PDF attached, which it did not. Again, I was willing to let that go, because I forget the attachment more often than I remember it.

So, setting aside the facts that 1. they should have replied to me right away and 2. this email should have included a quote and 3. they should be calling me on the phone anyway, I decided to call.

Emerson: "I'm calling for M***, please."
Fool: "M*** is not in the office today, is there something I can help you with?"
Emerson: "Yes, she tried to email me a quote, but the attachment was garbled."
Fool: "Oh, well, why don't you call another time when she's in the office?"

Or, why don't YOU look up the quote and fax it to me, and/or take a message for her to call me back first thing tomorrow?! Lazy!!

Anyhow, I'm rather pleased with my follow-up email, thus:

I'm going to have to go with another transportation company. You all should attend a sales workshop or something.

Best wishes,
Emerson


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